Warranty Guarantee Policy

1. Introduction

Welcome to Shadow Realm Collectibles!

At Shadow Realm Collectibles, we are committed to providing a reliable and transparent shopping experience for collectors and trading card enthusiasts throughout the United States.

We specialize in hobby boxes, booster boxes, trading card packs, and collectible card products.

This Warranty & Guarantee Policy explains how we handle product defects, damaged merchandise, incorrect items, manufacturer warranties, and eligible requests for replacements or refunds.

Our goal is to ensure customers understand their rights and the assistance available when a product does not meet its advertised description or arrives in an unacceptable condition.

This policy should be read together with our Return & Refund Policy, Shipping Policy, and Terms of Service.

2. Our Product Quality Commitment

We aim to provide products that accurately match the descriptions and conditions displayed on our website.

Our product quality commitments include:

Providing accurate product descriptions.
Clearly identifying product conditions.
Supplying factory-sealed products when advertised as such.
Taking reasonable care when preparing orders for shipment.
Reviewing reports of damaged, defective, or incorrect merchandise.
Providing appropriate remedies for eligible product issues.
Respecting applicable consumer protection laws.

If your order arrives damaged, defective, incomplete, or materially different from its advertised description, please contact our customer support team.

Email: contactsupport@shadowrealm.shop

We will review your concern and help determine an appropriate resolution.

3. Warranty Coverage

Certain products sold by Shadow Realm Collectibles may include a manufacturer’s limited warranty or guarantee.

Manufacturer warranty coverage varies depending on the product and manufacturer.

Where a manufacturer warranty applies, its terms may specify:

The warranty duration.
Covered defects.
Eligibility requirements.
Exclusions.
Repair or replacement procedures.
Required proof of purchase.

Shadow Realm Collectibles does not provide a separate, store-wide limited product warranty unless one is expressly stated on the applicable product page or provided in writing.

The absence of an additional store warranty does not eliminate any rights customers may have under applicable law.

4. Manufacturer Warranties

Some trading card products, accessories, or collectible merchandise may be covered by manufacturer-specific warranties.

These warranties are established and administered according to the manufacturer’s terms.

If your product includes a manufacturer warranty, we recommend reviewing the documentation included with the item.

Manufacturer warranties may cover qualifying manufacturing defects but may exclude damage caused by misuse, improper handling, or normal wear.

If you need assistance identifying applicable warranty information, please contact us.

Email: contactsupport@shadowrealm.shop

We will provide available information where reasonably possible.

5. Damaged Products Upon Delivery

If your order arrives damaged, please contact us as soon as reasonably possible.

Examples of shipping-related damage may include:

Crushed or significantly damaged product packaging.
Broken collectible accessories.
Damaged hobby boxes.
Products affected by moisture during transportation.
Other damage that materially affects the condition or usability of the purchased item.

To report an issue, please provide:

Your order number.
Your full name.
The email address associated with your purchase.
A description of the damage.
Photographs of the affected product and packaging, when available.

We may request additional information when reasonably necessary to evaluate the issue.

Please retain the product and packaging until we provide further instructions.

For verified qualifying damage, we will offer an appropriate remedy, which may include a replacement or refund.

Customers will not be responsible for reasonable return shipping costs for qualifying damaged products.

6. Defective Products

If you believe a product contains a manufacturing defect, please contact our customer support team.

Examples of possible defects include:

Missing components that should have been included.
Manufacturing damage.
Products that cannot be used as intended.
Material defects affecting product functionality.
Other issues that make the product materially different from its advertised specifications.

We will review the reported issue and determine the appropriate next steps.

Depending on the circumstances, we may provide:

A replacement, subject to availability.
A refund.
Assistance with an applicable manufacturer warranty.
Another appropriate remedy.

Defective products are reviewed individually, and applicable consumer rights remain protected.

7. Incorrect Products

If you receive a product that differs from the item you ordered, please contact us.

Examples include:

Receiving the wrong hobby box.
Receiving an incorrect booster box.
Receiving a different product edition.
Receiving the wrong quantity.
Receiving an item that does not match its advertised description.

Please include your order number and a description of the discrepancy.

Once the issue is verified, we will arrange an appropriate resolution.

If a return is required because we supplied an incorrect product, we will cover reasonable return shipping costs.

8. Missing Items or Incomplete Orders

If your package arrives with missing items, please contact us.

Before reporting missing merchandise, we recommend reviewing your order confirmation and any shipping notifications.

Some orders may be fulfilled in multiple shipments when disclosed or arranged.

If an item is missing from a completed delivery, please provide:

Your order number.
The missing product name.
The quantity missing.
Any relevant shipping information.

We will review the order details and available fulfillment records.

When a missing item is confirmed, we will arrange an appropriate resolution, such as sending the missing merchandise or issuing a refund.

9. Factory-Sealed Products

Many collectible trading card products are sold in factory-sealed packaging.

When a product is advertised as factory-sealed, it should be supplied in the condition described on the product page.

Factory seals help indicate the product’s unopened condition.

If you receive an item advertised as factory-sealed with a broken or missing seal, please contact us before opening or using the product.

We will review the concern and determine the appropriate resolution.

Please note that minor variations in manufacturer packaging do not automatically indicate a defect.

10. Trading Cards and Randomized Contents

Many hobby boxes, booster boxes, and trading card packs contain randomized products.

Unless expressly stated in the product description, we do not guarantee:

Specific trading cards.
Particular rare cards.
Individual card values.
Certain card grades.
Specific combinations of cards.
Particular resale values.
Financial appreciation of collectible products.

The absence of a desired card or a particular rarity level is not, by itself, a product defect.

However, customers may still contact us if a product is damaged, incorrectly supplied, or materially inconsistent with the manufacturer’s advertised contents.

11. Product Condition and Normal Variations

Collectible products may occasionally have minor manufacturing or packaging variations.

Examples may include:

Slight differences in packaging artwork.
Minor printing variations.
Small cosmetic differences.
Manufacturer-approved design changes.

Not every cosmetic variation constitutes a defect.

However, if the product’s actual condition materially differs from its advertised condition, customers may contact us for review.

We evaluate reported issues based on the product description, available evidence, and applicable consumer rights.

12. Warranty Exclusions

Unless otherwise required by applicable law or covered by an express manufacturer warranty, warranty coverage generally does not extend to damage caused by:

Accidental damage after delivery.
Improper storage.
Excessive moisture or heat exposure.
Unauthorized modifications.
Misuse or improper handling.
Normal wear and tear.
Intentional damage.
Damage resulting from opening products improperly.

For trading card products, dissatisfaction with randomized contents or changes in market value are not considered manufacturing defects.

These exclusions do not limit remedies available for products that were defective, damaged, or incorrectly supplied when delivered.

13. Returns Under Our 30-Day Policy

Shadow Realm Collectibles offers a 30-day return window for eligible purchases.

For standard change-of-mind returns, products must generally be:

Unused.
Unopened.
In their original condition.
In their original packaging.
Factory-sealed, where applicable.
Returned in accordance with our Return & Refund Policy.

The 30-day period begins on the date the customer receives the product.

Opened hobby boxes and booster packs are generally not eligible for standard change-of-mind returns.

Important: These standard return conditions do not eliminate applicable rights relating to defective, damaged, or incorrectly supplied products.

For complete eligibility requirements, please review our Return & Refund Policy.

14. How to Submit a Warranty or Product Issue Request

If you experience a problem with a purchased product, follow these steps.

Step 1: Contact Customer Support

Send an email to:

contactsupport@shadowrealm.shop

Step 2: Provide Your Order Information

Include:

Your full name.
Your order number.
Your email address.
The product name.
A description of the problem.

Step 3: Provide Supporting Information

If available, attach clear photographs showing the issue.

Do not continue using a product if you believe it presents a safety risk.

Step 4: Request Review

Our support team will review your request and may ask for additional relevant information.

Step 5: Receive Resolution Instructions

If your request qualifies for a remedy, we will explain the available options and any applicable return instructions.

Please do not send products back without first contacting our customer support team for return instructions.

15. Product Replacements

When a replacement is appropriate, it will be subject to product availability.

If the original product is no longer available, we may offer an alternative resolution.

We will not substitute a materially different product without your agreement.

Where required by applicable law, customers may be entitled to a refund rather than a replacement.

16. Refunds for Approved Claims

When a refund is approved, it will be issued to the original payment method used during checkout.

Our standard refund processing timeframe is:

3–5 business days after refund approval.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

If a return is required, refund approval may occur after the returned product has been received and reviewed.

We will communicate the applicable instructions during the resolution process.

17. Return Shipping for Warranty Claims

Return shipping responsibilities depend on the reason for the return.

Damaged, Defective, or Incorrect Products

For verified qualifying claims, Shadow Realm Collectibles will cover reasonable return shipping costs when a return is required.

Standard Change-of-Mind Returns

Customers are generally responsible for return shipping costs.

For additional information, please review our Return & Refund Policy.

18. Product Safety Concerns and Recalls

Customer safety is important to us.

If you believe a purchased product presents a safety risk, discontinue use and contact our customer support team.

If a product becomes subject to an official safety recall, customers should follow the instructions issued by the manufacturer or relevant regulatory authority.

We will take appropriate action concerning affected products in accordance with applicable legal requirements.

For more information about safe product handling, please review our Safety Notices page.

19. No Guaranteed Collectible Value

Trading cards and collectible products may fluctuate in market value.

Shadow Realm Collectibles does not guarantee:

Future resale prices.
Investment returns.
Market appreciation.
Specific card grades.
Third-party grading outcomes.
The future availability or rarity of individual cards.

Purchasing collectible products involves personal preferences and market uncertainty.

Customers should review product descriptions and make informed purchasing decisions.

20. Consumer Rights

Nothing in this Warranty & Guarantee Policy is intended to exclude, restrict, or modify consumer rights that cannot lawfully be excluded under applicable United States federal or state law.

Where applicable law provides additional protections or remedies, those requirements will apply.

Any manufacturer warranty is separate from rights customers may have against the seller under applicable law.

21. Changes to This Policy

Shadow Realm Collectibles may update this Warranty & Guarantee Policy periodically to reflect:

Changes to product offerings.
Updated manufacturer warranty information.
Improvements to customer service procedures.
Applicable legal requirements.
Changes to our business operations.

Updates will be published on this page with a revised date.

Changes will not retroactively remove rights or remedies already available to customers under applicable law.

22. Contact Information

For questions about warranty coverage, product guarantees, defective merchandise, replacements, or refunds, please contact us.

Business Name: Shadow Realm Collectibles

Customer Support Email:
contactsupport@shadowrealm.shop

Business Address:
7508 Eastern Ave
Bell Gardens, CA 90201
United States

Official Website:
www.shadowrealm.shop

Please include your order number when contacting us about an existing purchase.

Your Satisfaction Matters

At Shadow Realm Collectibles, we understand that collectible products are important to our customers.

Whether you’re purchasing a hobby box, exploring a new trading card release, or expanding your collection, our goal is to provide clear product information and dependable customer support.

If something goes wrong with your order, we encourage you to contact us so we can review the issue and work toward an appropriate resolution.

Shadow Realm Collectibles — Explore. Collect. Discover.