Pre-Sale Information
At Shadow Realm Collectibles, we may offer selected hobby box cards and collectible products for pre-sale or pre-order before their official release date.
This page explains how pre-sale orders work and what customers should expect when purchasing a product that has not yet been released.
1. What Is a Pre-Sale?
A pre-sale product is an item that is available for purchase before its expected release or availability date.
Pre-sale products may be offered in advance so customers can reserve a product before it becomes generally available.
The expected release information will be provided on the applicable product listing when available.
2. Expected Release Dates
Pre-sale release dates are based on information available to us at the time the product is listed.
Release dates may change due to circumstances such as:
- Manufacturer delays
- Distributor delays
- Production changes
- Supply limitations
- Transportation delays
- Other circumstances outside our reasonable control
An estimated release date is not a guaranteed delivery date.
If the manufacturer or supplier changes the expected release date, the fulfillment timeline for the pre-sale order may also change.
3. Pre-Sale Order Processing
Pre-sale orders are generally prepared for shipment after the product becomes available to us.
The standard 1–2 business day processing period applies after the pre-sale product is available and the order is ready to be fulfilled.
The standard delivery timeframe is generally 3–5 business days after shipment.
The normal shipping timeframe does not begin from the date the pre-sale order is placed. It begins after the product becomes available, the order is processed, and the order has been shipped.
4. Payment for Pre-Sale Orders
Payment may be processed when a pre-sale order is placed, depending on the payment method and checkout process used.
By placing a pre-sale order, you authorize the applicable payment provider to process the transaction according to its terms and procedures.
If a pre-sale order cannot ultimately be fulfilled, we will provide an applicable refund to the original payment method.
5. Pre-Sale Product Availability
Pre-sale availability is subject to the availability of inventory from our suppliers and other fulfillment circumstances.
Although we make reasonable efforts to fulfill pre-sale orders, we cannot guarantee that every pre-sale product will remain available through its expected release.
If we are unable to fulfill a pre-sale order, we may cancel the affected order and issue an applicable refund to the original payment method.
6. Manufacturer Changes
Manufacturers may change product details before release.
This may include changes to:
- Product artwork
- Packaging
- Product configuration
- Included items
- Product contents
- Release dates
If a manufacturer makes changes to a product before release, the final product may differ from preliminary images or information shown when the pre-sale order was placed.
7. Pre-Sale Cancellations
If you wish to cancel a pre-sale order, please contact us as soon as possible at:
contactsupport@shadowrealm.shop
We will make reasonable efforts to accommodate cancellation requests received before the order has entered fulfillment.
Once a pre-sale order has been processed for shipment, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.
Certain cancellation limitations may also apply depending on the specific product and the circumstances of the order.
8. Delayed Pre-Sale Products
If a pre-sale product is delayed, we may continue to hold the order until the product becomes available.
Release delays do not automatically constitute a failure to fulfill the order because pre-sale release dates are estimates unless expressly stated otherwise.
If a significant delay occurs, we may provide customers with updated information when it becomes available.
9. Orders Containing Pre-Sale and In-Stock Products
If an order contains both pre-sale products and currently available products, the order may be shipped according to the availability of the products and the fulfillment method applicable to the order.
If products are expected to ship separately, additional shipping arrangements or timing may apply.
The applicable product listing or customer communication will provide additional information when necessary.
10. Pre-Sale Product Returns
Pre-sale products are subject to our standard 30-day return policy once the product has been delivered, provided the product meets all applicable return requirements.
For sealed collectible products, the product generally must remain unopened, unused, and factory sealed to qualify for a return.
Opened or unsealed collectible products may not be eligible for return unless they arrived damaged, defective, or incorrect.
Please review our Return & Refund Policy for complete return requirements.
11. Shipping Estimates
Once a pre-sale product becomes available and your order is ready for fulfillment:
Order Processing: 1–2 business days
Standard Delivery: 3–5 business days after shipment
These timeframes are estimates and do not include the time before the product’s release or availability.
Carrier delays, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control may affect delivery.
12. Tracking Information
Once a pre-sale order has been shipped, tracking information may be sent to the email address associated with the order when tracking information is available.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
13. Pricing and Product Information
We make reasonable efforts to ensure that pre-sale pricing, product descriptions, images, and other listing information are accurate.
However, preliminary product information may change before the official release.
If a significant listing, pricing, or availability error is discovered, we may contact you or cancel the affected order.
If an order is cancelled after payment has been collected, an applicable refund will be issued to the original payment method.
14. Customer Responsibilities
When placing a pre-sale order, customers are responsible for:
- Reviewing the product description before purchasing.
- Reviewing the expected release information.
- Providing an accurate shipping address.
- Providing accurate contact information.
- Understanding that release dates may change.
- Reviewing our store policies before completing the purchase.
15. Contact Us
If you have questions about a pre-sale product or an existing pre-sale order, please contact us:
Shadow Realm Collectibles
7508 Eastern Ave
Bell Gardens, CA 90201
United States
Email: contactsupport@shadowrealm.shop
Website: shadowrealm.shop
We will do our best to provide accurate and current information regarding pre-sale products and their expected availability.