Refund policy

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At Shadow Realm Collectibles, customer satisfaction is our priority. We are committed to providing high-quality hobby boxes, trading cards, and collectible products while ensuring a transparent and straightforward shopping experience.

We understand that sometimes a purchase may not meet your expectations. That’s why we offer a 30-day return policy to eligible customers.

Please review the following information to understand our return, refund, and exchange procedures.

1. Return Eligibility

We accept eligible returns within 30 calendar days of the delivery date.

To qualify for a return, your item must meet the following conditions:

  • The return request must be submitted within 30 days of receiving your order.
  • The item must be unused and in its original condition.
  • All original packaging, seals, labels, and accessories must remain intact.
  • Hobby boxes, booster boxes, and other sealed trading card products must remain factory-sealed and unopened.
  • The product must be returned in the same condition in which it was received.
  • Proof of purchase, such as an order number or confirmation email, must be provided.

Items that do not meet these requirements may not qualify for a standard return.

2. Non-Returnable Items

Due to the collectible nature of our products, certain items are not eligible for standard returns.

These include:

  • Opened hobby boxes, booster boxes, and trading card packs.
  • Products with broken or removed factory seals.
  • Trading cards that have been used, altered, or damaged after delivery.
  • Products missing original packaging or included accessories.
  • Items returned outside the 30-day return window.
  • Gift cards and digital products, if offered.

Important: These restrictions do not prevent customers from contacting us about incorrect, defective, or damaged products.

If you receive an item that is damaged, defective, or different from what you ordered, please contact our support team so we can review the issue and provide an appropriate resolution.

3. How to Request a Return

We aim to make the return process simple and convenient.

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to:

contactsupport@shadowrealm.shop

Please include:

  • Your full name.
  • Your order number.
  • The email address associated with your purchase.
  • The product you wish to return.
  • The reason for your return.
  • Clear photographs if the item arrived damaged, defective, or incorrect.

Step 2: Return Request Review

Our customer support team will review your request and provide instructions regarding return eligibility and the next steps.

Step 3: Return Authorization

If your return is approved, we will provide the appropriate return shipping instructions and confirm the return destination.

Please do not send products back without first contacting our customer support team.

Step 4: Ship Your Return

Carefully package the product to prevent damage during transportation.

We recommend using a shipping service that provides tracking information.

Step 5: Inspection and Refund

Once your returned item arrives, our team will inspect it to verify that it meets our return requirements.

If approved, your refund will be processed according to the timeline outlined below.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Due to Customer Preference

If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs.

Returns Due to Our Error

Shadow Realm Collectibles will cover reasonable return shipping costs when:

  • You receive an incorrect product.
  • Your order arrives damaged.
  • You receive a defective item.
  • We make an error while preparing your order.

Please contact our customer support team before shipping any damaged or incorrect products.

Note: Original shipping charges are generally non-refundable for returns due to customer preference. If a return results from our error, we will provide an appropriate refund or other resolution, including applicable original shipping charges.

5. Refund Processing

Once we receive and inspect your returned product, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 3–5 business days after approval.
  • You will receive an email confirmation once the refund has been initiated.
  • Your bank or payment provider may require additional time to reflect the funds in your account.

Important: Refunds are issued to the original payment method used during checkout.

If you have not received your refund after the expected processing period, please contact your bank or payment provider first.

If you still need assistance, email us at contactsupport@shadowrealm.shop.

6. Damaged, Defective, or Incorrect Products

We carefully prepare and package orders to help ensure that products arrive safely.

However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Email: contactsupport@shadowrealm.shop

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the affected product.
  • Photographs of the shipping packaging, if applicable.

Our team will review the issue and determine the appropriate resolution.

Depending on the circumstances, available resolutions may include:

  • A replacement product, subject to availability.
  • A return with a full refund.
  • Another mutually agreed resolution.

For verified errors or qualifying damaged or defective products, customers will not be responsible for return shipping costs.

7. Exchanges

We understand that customers may occasionally wish to exchange a product.

Exchanges are subject to product availability and the condition of the original item.

To request an exchange, please contact:

contactsupport@shadowrealm.shop

Our support team will review your request and explain the available options.

For standard exchanges, products must remain unused, unopened, and in their original factory-sealed condition.

If a direct exchange is unavailable, you may return an eligible item under our return policy and place a new order.

8. Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible.

Email: contactsupport@shadowrealm.shop

Please include your order number and cancellation request.

Orders are generally processed within 1–2 business days.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

However, once an order has been dispatched, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery, subject to our return eligibility requirements.

For successfully canceled and paid orders, refunds will be issued to the original payment method, typically within 3–5 business days after cancellation approval.

9. Hobby Boxes and Sealed Trading Card Products

Shadow Realm Collectibles specializes in collectible trading card products, including hobby boxes, booster boxes, and sealed card products.

Due to the nature of these items, special conditions apply.

Factory-Sealed Products

Eligible factory-sealed products may be returned within 30 days of delivery, provided they remain unopened and in their original condition.

Opened Products

Once a factory seal has been broken or a collectible product has been opened, the item is generally no longer eligible for a standard return.

Randomized Card Contents

Trading card hobby boxes and booster packs may contain randomized cards.

Unless expressly guaranteed in the product description, we cannot guarantee specific cards, rarity levels, card values, or particular pulls.

Dissatisfaction with randomized card contents does not qualify an opened product for a standard return.

These conditions do not affect applicable rights relating to defective, damaged, or incorrectly supplied goods.

10. Missing or Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

Our standard shipping timelines are:

  • Order Processing: 1–2 business days.
  • Estimated Shipping Transit: 3–5 business days after dispatch.
  • Estimated Total Delivery Time: 4–7 business days under normal circumstances.

Delivery estimates exclude weekends and applicable holidays.

Shipping delays may occasionally occur due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

If your package appears lost or is confirmed missing, we will review the tracking information and assist you in investigating the shipment.

If an order is confirmed lost in transit before successful delivery, we will work toward an appropriate resolution, which may include a replacement or refund.

11. Refunds for Returned Orders

Refund amounts depend on the reason for the return.

Eligible Customer-Initiated Returns

Customers will receive a refund for the eligible returned product after inspection and approval.

Original shipping charges are generally non-refundable when a return is requested due to customer preference.

Incorrect, Damaged, or Defective Products

When a qualifying issue is verified, we will provide an appropriate resolution without charging the customer for return shipping.

We do not charge a restocking fee for eligible returns.

Any applicable deductions or shipping charges will be communicated transparently during the return process.

12. Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

  1. Check your bank account or original payment method.
  2. Contact your credit card company or payment provider.
  3. Allow any additional processing time required by your financial institution.
  4. Contact our customer support team if the refund remains missing.

For assistance, email:

contactsupport@shadowrealm.shop

Please include your order number and any relevant refund confirmation information.

13. United States Returns

Shadow Realm Collectibles currently serves customers throughout the United States.

Our return policy applies to eligible purchases made through our official website:

www.shadowrealm.shop

Customers must contact us before returning merchandise to receive the correct return instructions.

Our business address is:

Shadow Realm Collectibles
7508 Eastern Ave
Bell Gardens, CA 90201
United States

Please note: Our business address is not automatically the designated return shipping location. Contact customer support to confirm the correct return destination before sending a package.

14. Customer Support

If you have questions regarding returns, refunds, exchanges, cancellations, or order-related concerns, our customer support team is available to assist you.

Business Name: Shadow Realm Collectibles

Customer Support Email:
contactsupport@shadowrealm.shop

Business Address:
7508 Eastern Ave
Bell Gardens, CA 90201
United States

Website:
www.shadowrealm.shop

We are committed to providing clear communication and helping customers resolve issues fairly and efficiently.

15. Changes to This Policy

Shadow Realm Collectibles reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in our business operations, applicable laws, or customer service procedures.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this policy before making a purchase.

Thank you for shopping with Shadow Realm Collectibles!

We appreciate your trust and look forward to providing you with a reliable and enjoyable collectible shopping experience.