Refund policy

 

At Shadow Realm Collectibles, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item within our 30-day return period, subject to the conditions outlined below.

This Return & Refund Policy applies to purchases made through shadowrealm.shop and is intended to provide clear information about our return and refund procedures.

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, you must contact us within the 30-day return period and receive return instructions before sending the product back.

Returns requested after the 30-day period may not be accepted.

2. Return Eligibility

Because Shadow Realm Collectibles specializes in trading cards, hobby boxes, booster boxes, collectible card products, and other sealed collectibles, returned products must meet the following requirements:

  • The product must be new, unused, and in its original condition.
  • Sealed products must remain factory sealed and unopened.
  • Original shrink wrap, seals, packaging, labels, and other manufacturer packaging must remain intact where applicable.
  • The product must not have been opened, used, altered, damaged, or tampered with.
  • The product should be returned with all original packaging and included components.
  • You must provide your order number or other information that allows us to identify the purchase.

Opened or unsealed trading card products, booster boxes, hobby boxes, packs, cases, or other sealed collectible products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

3. Returns for Buyer Remorse

We accept eligible returns for reasons other than defects, including situations where you simply changed your mind or no longer want the product.

For these returns, the product must still satisfy all return eligibility requirements above, including remaining unopened and factory sealed where applicable.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • Any other information we reasonably request to assess the issue

Do not discard the product or packaging until we have reviewed your request and provided further instructions.

If we determine that the item was damaged during delivery, defective, or incorrectly sent, we will work with you to provide an appropriate resolution, which may include a replacement or refund, subject to availability and the circumstances of the order.

5. How to Request a Return

To request a return, please contact us at:

Email: contactsupport@shadowrealm.shop

Please include:

  • Your full name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Any relevant photographs, if applicable

Our customer support team will review your request and provide return instructions if the return is eligible.

Please do not send a product back before receiving return instructions from us.

6. Return Shipping

For eligible returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

If the return is due to an incorrect, damaged, or defective item caused by us or an issue that occurred before delivery, we will provide appropriate return-shipping instructions.

7. Return Inspection

Once we receive your returned product, we will inspect it to confirm that it meets the requirements of this policy.

For sealed collectible products, particular attention will be given to the condition of the factory seal, shrink wrap, packaging, and product itself.

If the returned product does not meet our return requirements, we may be unable to issue a refund and may return the product to you.

8. Refunds

Once your returned item has been received and approved, we will process your refund.

Approved refunds will generally be processed within 3–5 business days after the return has been received and inspected.

Refunds will be issued to the original payment method used for the purchase whenever possible.

Please note that, after we process a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

9. Refund Amount

For an approved return, the refund will generally cover the eligible amount paid for the returned product.

Original shipping charges may not be refundable for returns resulting from a change of mind or other reasons not caused by an error on our part.

Return shipping costs are the customer’s responsibility for eligible buyer-remorse returns.

If an order was incorrectly fulfilled or an item arrived damaged or defective, we will review the situation and provide the appropriate resolution.

10. Exchanges

If you would prefer an exchange instead of a refund, please contact us at contactsupport@shadowrealm.shop.

Exchanges are subject to product availability. If the requested replacement product is unavailable, we may instead process an eligible refund.

11. Cancellations

If you need to cancel an order, please contact us as soon as possible at contactsupport@shadowrealm.shop.

We will make reasonable efforts to accommodate cancellation requests received before an order has been shipped. Once an order has been shipped, cancellation may no longer be possible, and the order may need to be handled under our return policy.

12. Non-Returnable Situations

A return may be refused when:

  • The 30-day return period has expired.
  • The product has been opened or used when it was required to remain sealed.
  • Factory seals or shrink wrap have been removed or damaged.
  • The product has been altered, tampered with, or damaged after delivery.
  • The product is returned without the required original packaging or components.
  • The item cannot be reasonably identified as the product purchased from Shadow Realm Collectibles.
  • The customer sends the product back without following our return instructions.

Nothing in this policy is intended to limit any rights you may have under applicable law.

13. Contact Us

If you have questions about a return, refund, exchange, or cancellation, please contact our customer support team.

Shadow Realm Collectibles
7508 Eastern Ave
Bell Gardens, CA 90201
United States

Email: contactsupport@shadowrealm.shop

Website: shadowrealm.shop

We aim to respond to customer inquiries as promptly as reasonably possible.

14. Policy Updates

Shadow Realm Collectibles may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable requirements.

The latest version will always be published on this page.