Shipping policy
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At Shadow Realm Collectibles, we work to process and ship orders as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through shadowrealm.shop.
1. Shipping Area
Shadow Realm Collectibles currently ships orders within the United States.
Shipping availability may vary depending on the product, destination, and other applicable circumstances.
If shipping is unavailable to a particular address, this will be communicated during checkout or by our customer support team.
2. Order Processing Time
Orders are generally processed and prepared for shipment within 1–2 business days after the order has been successfully placed and payment has been authorized.
Business days are generally Monday through Friday, excluding applicable U.S. holidays.
Orders placed on weekends or holidays may begin processing on the next business day.
Order processing time refers to the time required to prepare your order before it is handed to the shipping carrier. It is separate from the delivery time.
3. Shipping and Delivery Time
After your order has been processed and shipped, standard delivery is generally expected within 3–5 business days.
Delivery times may vary depending on:
- Shipping destination
- Carrier operations
- Weather conditions
- Holidays
- Transportation delays
- Incorrect or incomplete address information
- Other circumstances outside our reasonable control
The estimated delivery timeframe is not a guaranteed delivery date unless explicitly stated otherwise at checkout or on the applicable product page.
4. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order, product, and available shipping service.
If a product or promotion includes free shipping, the applicable free-shipping offer will be displayed on the relevant product page, during checkout, or in the applicable promotional terms.
5. Tracking Information
Once your order has been shipped, tracking information may be sent to the email address associated with your order when tracking is available.
You can use the tracking information provided to monitor the progress of your shipment through the applicable carrier.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
This includes providing accurate:
- Full name
- Street address
- Apartment, suite, or unit number, when applicable
- City
- State
- ZIP code
If you notice that your shipping information is incorrect, please contact us as soon as possible at contactsupport@shadowrealm.shop.
We will make reasonable efforts to assist with an address correction before the order ships. However, we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
7. Undeliverable or Returned Packages
A package may be returned to us by the carrier if the shipping address is incorrect, incomplete, inaccessible, or otherwise undeliverable.
If a package is returned to us, please contact contactsupport@shadowrealm.shop so we can determine the appropriate next steps.
Additional shipping charges may apply if a package needs to be shipped again due to an incorrect or incomplete address provided by the customer.
8. Delayed Shipments
Although we work to process orders within our stated timeframe, shipping and delivery may occasionally be delayed.
Possible causes include:
- Carrier delays
- Severe weather
- Natural disasters
- Holidays or increased seasonal demand
- Transportation disruptions
- Address-related issues
- Operational disruptions
- Other circumstances outside our reasonable control
If your shipment appears to be delayed, please first review the tracking information provided.
If you need additional assistance, contact us at contactsupport@shadowrealm.shop.
9. Lost or Damaged Shipments
If your order appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged products, we may request photographs of the product, packaging, shipping label, and any visible damage so that we can investigate the issue and determine the appropriate resolution.
Please keep the original product and packaging until the matter has been resolved.
For eligible damaged or incorrect products, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.
10. Shipping of Collectible Products
Shadow Realm Collectibles specializes in hobby box cards and collectible card products.
We take reasonable care when preparing collectible products for shipment. Packaging and shipping methods may vary depending on the product’s size, quantity, and characteristics.
Product packaging may differ slightly from website images due to manufacturer or packaging variations.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at contactsupport@shadowrealm.shop.
We will make reasonable efforts to accommodate requests received before an order has shipped.
Once an order has been shipped, we may be unable to make changes or cancel the shipment. In such cases, the order may need to be handled according to our Return & Refund Policy.
12. Shipping Estimates
The shipping timeframes displayed on our website are estimates.
Our standard timeframe is:
Order Processing: 1–2 business days
Shipping & Delivery: 3–5 business days after shipment
These timeframes do not include delays caused by circumstances outside our reasonable control.
13. Contact Us
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
Shadow Realm Collectibles
7508 Eastern Ave
Bell Gardens, CA 90201
United States
Email: contactsupport@shadowrealm.shop
Website: shadowrealm.shop
We will do our best to assist you with your shipping-related questions and concerns.