Terms of service

 

Welcome to Shadow Realm Collectibles. These Terms of Service (“Terms”) govern your access to and use of shadowrealm.shop and your purchase of products through our website.

By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About Shadow Realm Collectibles

Shadow Realm Collectibles is an online retailer specializing in hobby box cards, trading card products, collectible card products, booster boxes, and related collectibles.

Business Name: Shadow Realm Collectibles
Address: 7508 Eastern Ave, Bell Gardens, CA 90201, United States
Email: contactsupport@shadowrealm.shop
Website: shadowrealm.shop

2. Eligibility

By using our website, you represent that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You will use our website and services in accordance with applicable laws.
  • You will not use our website for fraudulent, abusive, or unlawful purposes.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability information, and other product details displayed on our website are accurate.

However:

  • Product images may vary slightly from the actual product due to manufacturer changes, photography, lighting, or display settings.
  • Packaging, artwork, and other visual elements may vary from images shown on our website.
  • Product availability may change without notice.
  • We may correct typographical, pricing, description, or availability errors when identified.

The appearance of a product on our website does not guarantee that the product will remain available.

4. Collectible and Sealed Products

Many products sold by Shadow Realm Collectibles are collectible and factory-sealed products.

Unless specifically stated otherwise on the product page, sealed products are intended to be delivered in the condition described at the time of purchase.

Once a sealed collectible product has been opened, altered, or tampered with, it may no longer qualify for return under our Return & Refund Policy.

For additional information, please review our Return & Refund Policy.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities purchased by a customer.
  • Limit quantities available for sale.
  • Correct inventory errors.
  • Cancel orders when a product is unavailable.
  • Cancel orders affected by pricing, listing, technical, or inventory errors.

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method, subject to the applicable circumstances and payment provider processing times.

6. Pricing

Prices displayed on our website are listed in U.S. dollars unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur due to technical issues, data-entry errors, or other circumstances.

If we identify a significant pricing error affecting an order, we may contact you regarding the order or cancel the order and provide a refund.

Any applicable taxes, fees, or shipping charges will be displayed during the applicable part of the checkout process.

7. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation acknowledges that we received your order request but does not necessarily guarantee that the order has been accepted for fulfillment.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Payment authorization problems
  • Incorrect or incomplete customer information
  • Unusually large or suspicious quantities
  • Technical errors
  • Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

8. Payment

You agree to provide accurate and complete billing and payment information when placing an order.

Payments are processed through the payment method or payment provider available at checkout.

Your payment may be subject to authorization by the relevant payment provider.

We do not guarantee that every payment method will be available at all times.

If payment cannot be successfully authorized or completed, we may be unable to fulfill the order.

9. Shipping and Delivery

Orders are generally prepared for shipment within 1–2 business days after the order is successfully processed.

Once shipped, standard delivery is generally expected within 3–5 business days, depending on the destination, carrier, service selected, and other circumstances.

Shipping estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has shipped, tracking information may be provided by email when available.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, holidays, address issues, or other transportation disruptions.

Customers are responsible for providing an accurate and complete shipping address.

For additional information, please review our Shipping Policy.

10. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping information is accurate before completing checkout.

If you realize that your shipping address is incorrect, contact us as soon as possible at contactsupport@shadowrealm.shop.

We will make reasonable efforts to assist with address corrections before an order ships, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

11. Returns and Refunds

Our Return & Refund Policy allows eligible customers to request a return within 30 calendar days from the date the order is delivered.

Eligible sealed collectible products must generally remain unopened, unused, and in their original condition and packaging.

Approved refunds are generally processed within 3–5 business days after an eligible returned product has been received and inspected.

Refunds are generally issued to the original payment method used for the purchase.

For complete information regarding eligibility, return shipping, damaged products, refunds, and exchanges, please review our Return & Refund Policy.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has shipped.

Once an order has shipped, cancellation may no longer be possible, and the order may need to be handled under our Return & Refund Policy.

13. Customer Responsibilities

When using our website, you agree not to:

  • Provide false, inaccurate, or misleading information.
  • Use another person’s payment information without authorization.
  • Attempt to interfere with the operation or security of our website.
  • Use automated systems to access or collect information from our website without authorization.
  • Attempt to gain unauthorized access to our systems.
  • Engage in fraudulent transactions.
  • Use our website for unlawful purposes.
  • Abuse promotional offers, discounts, or purchasing systems.
  • Attempt to circumvent quantity restrictions or other purchasing limitations.

We reserve the right to restrict or terminate access to our website when we reasonably believe these Terms have been violated.

14. Intellectual Property

All content on shadowrealm.shop, including text, graphics, logos, photographs, product descriptions, designs, layouts, and other materials, is owned by or licensed to Shadow Realm Collectibles or is used with appropriate rights.

You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

Third-party trademarks, product names, logos, and intellectual property displayed on our website remain the property of their respective owners.

15. Third-Party Services

Our website may use third-party services to provide functions such as payment processing, shipping, analytics, website functionality, fraud prevention, or other services.

Your use of certain third-party services may also be subject to the third party’s own terms and policies.

Shadow Realm Collectibles is not responsible for the independent policies, practices, availability, or performance of third-party services outside our reasonable control.

16. Website Availability

We strive to keep our website available and functioning properly, but we do not guarantee that shadowrealm.shop will always be available, uninterrupted, secure, or error-free.

Website availability may be affected by maintenance, technical issues, service-provider outages, security incidents, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any part of the website without prior notice when reasonably necessary.

17. Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, current, or error-free.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Shadow Realm Collectibles will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, and reasonable expenses arising from your violation of these Terms, misuse of our website, or violation of applicable laws or the rights of another person.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy for additional information about our privacy practices.

21. Governing Law

These Terms are governed by the applicable laws of the State of California and the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Any dispute will be handled in accordance with applicable law and any rights or protections that cannot legally be waived.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Contact Us

If you have questions about these Terms of Service, an order, or any of our services, please contact us:

Shadow Realm Collectibles
7508 Eastern Ave
Bell Gardens, CA 90201
United States

Email: contactsupport@shadowrealm.shop

Website: shadowrealm.shop