Privacy policy

 

Shadow Realm Collectibles (“Shadow Realm Collectibles,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, shadowrealm.shop.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our website or purchase products.

Personal Information

Depending on how you interact with our store, we may collect information such as:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details
  • Products purchased
  • Payment-related information necessary to process transactions
  • Customer service communications
  • Information you provide when contacting us

We only request information that is reasonably necessary to provide our products, process orders, provide customer support, and operate our business.

Automatically Collected Information

When you visit shadowrealm.shop, certain information may be collected automatically by your browser, device, or website technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information
  • Pages viewed
  • Referring website
  • Date and time of website visits
  • Website interactions and usage information

This information may be used to help us understand how visitors use our website, improve our store, maintain security, and identify technical problems.

2. How We Use Your Information

We may use collected information for legitimate business purposes, including to:

  • Process and fulfill orders
  • Process payments
  • Ship purchased products
  • Send order confirmations and shipping updates
  • Provide tracking information
  • Respond to customer inquiries
  • Provide customer support
  • Process returns, refunds, exchanges, and cancellations
  • Maintain and improve our website
  • Prevent fraud, abuse, and unauthorized transactions
  • Protect the security of our website and customers
  • Comply with legal and regulatory requirements
  • Communicate with you about your orders or requests
  • Improve our products, services, and customer experience

We do not use customer information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Payment Information

When you make a purchase, payment information is processed through the payment method and payment provider selected during checkout.

Shadow Realm Collectibles does not intentionally store complete payment card numbers or security codes on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Order Information

When you place an order, we use the information associated with your order to process and fulfill your purchase.

This may include sharing necessary information with service providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Fraud prevention
  • Website operation
  • Customer support

Only information reasonably necessary to perform the relevant service should be shared.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve your browsing experience.

Cookies may be used to:

  • Keep the website functioning correctly
  • Remember shopping-cart or checkout information
  • Understand website traffic and usage
  • Improve website performance
  • Maintain website security
  • Provide relevant website functionality

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some features of our website.

Some cookies may be placed by third-party services that provide functionality, analytics, payment processing, advertising, or other services.

6. Analytics and Advertising

We may use analytics or advertising technologies to understand how visitors interact with our website and to help us improve our marketing and services.

These services may collect information such as device information, browser information, pages visited, approximate location, and website interaction data.

Where applicable, third-party providers may use cookies or similar technologies in accordance with their own privacy policies.

You can manage certain browser-based tracking and cookie preferences through your browser or device settings.

7. How We Share Information

We do not sell your personal information as part of our ordinary business operations.

We may share personal information with trusted service providers when reasonably necessary to operate our business, including providers involved in:

  • Payment processing
  • Shipping and delivery
  • Website hosting and operation
  • Order fulfillment
  • Fraud detection and prevention
  • Analytics
  • Customer support
  • Marketing and advertising services

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws or legal processes
  • Respond to valid legal requests
  • Protect our rights, property, or safety
  • Protect customers or other individuals
  • Investigate fraud, abuse, or security issues
  • Enforce our terms, policies, or agreements
  • Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or through our website.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal obligations
  • Enforce our agreements
  • Protect our legitimate business interests

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

10. Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or disclosed
  • Opt out of certain marketing communications
  • Exercise other rights available under applicable privacy laws

Some rights may be subject to legal limitations or exceptions.

To submit a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

12. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, promotions, or other updates.

You can unsubscribe from promotional email communications by using the unsubscribe option included in the applicable email or by contacting us directly.

Even if you opt out of promotional communications, we may still send necessary transactional messages relating to your orders, purchases, returns, refunds, or other services you have requested.

13. Third-Party Websites

Our website may contain links or integrations that lead to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

14. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include rights relating to accessing, correcting, deleting, or obtaining information about the personal information collected about you, as well as certain rights concerning the use or disclosure of personal information.

To submit a privacy request, contact us using the information below.

We will process eligible requests in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Shadow Realm Collectibles

7508 Eastern Ave
Bell Gardens, CA 90201
United States

Email: contactsupport@shadowrealm.shop

Website: shadowrealm.shop