Privacy policy

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At Shadow Realm Collectibles, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, browse our products, make a purchase, or communicate with our customer support team.

Our website, www.shadowrealm.shop, specializes in hobby boxes, trading cards, and collectible card products for customers throughout the United States.

By using our website, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact customer support, or interact with our services.

A. Personal Information

Depending on how you interact with our website, we may collect:

  • Full name.
  • Email address.
  • Billing address.
  • Shipping address.
  • Phone number, if provided.
  • Order details and purchase history.
  • Account information, if you create an account.
  • Customer service communications.
  • Return, refund, and exchange requests.

We collect this information to process transactions, fulfill orders, provide customer support, and improve our services.

B. Payment Information

When you make a purchase, payment information is processed through the payment service providers available at checkout.

Depending on the payment method, these providers may process:

  • Credit or debit card information.
  • Billing details.
  • Payment authorization information.
  • Transaction identifiers.
  • Payment verification information.

Shadow Realm Collectibles does not intentionally store complete credit card numbers or card security codes on its own servers.

Payment information is handled by the applicable payment service provider in accordance with its security and privacy practices.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Pages visited.
  • Time spent on our website.
  • Referring website addresses.
  • General geographic location derived from technical information.
  • Cookie identifiers and similar online identifiers.
  • Website interaction and usage information.

This information helps us maintain website functionality, improve performance, detect suspicious activity, and understand how visitors interact with our online store.

2. How We Use Your Information

We may use collected information for legitimate business purposes, including:

Order Processing and Fulfillment

  • Processing and confirming purchases.
  • Preparing and shipping orders.
  • Providing order updates and tracking information.
  • Managing returns, refunds, and exchanges.
  • Resolving payment or delivery issues.

Customer Support

  • Responding to questions and inquiries.
  • Assisting with order-related concerns.
  • Resolving complaints.
  • Communicating important service information.

Website Improvement

  • Improving website functionality.
  • Understanding customer preferences.
  • Analyzing website performance.
  • Improving product listings and shopping experiences.

Security and Fraud Prevention

  • Detecting potentially fraudulent transactions.
  • Preventing unauthorized access.
  • Protecting customer accounts.
  • Maintaining the security of our website and payment processes.

Marketing and Communications

Where permitted by applicable law, we may use your information to:

  • Send promotional offers.
  • Share product updates.
  • Announce new hobby boxes and collectible releases.
  • Provide information about special promotions.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages or by contacting our customer support team.

Transactional emails relating to purchases, shipping, refunds, and account security may still be sent when necessary.

3. How We Share Personal Information

We do not sell customer contact information to third parties for their independent direct marketing purposes.

However, we may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

Payment Service Providers

We share necessary transaction information with payment processors to authorize payments, process purchases, issue refunds, and prevent fraudulent transactions.

Shipping and Delivery Providers

We may share your name, shipping address, phone number, and relevant order details with shipping carriers and fulfillment partners to deliver your purchases.

E-Commerce and Website Service Providers

We may use third-party services to support website hosting, order management, customer accounts, and other essential e-commerce operations.

Analytics and Advertising Providers

If enabled, analytics and advertising services may collect or receive information about your interactions with our website through cookies, pixels, or similar technologies.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to:

  • Comply with applicable laws.
  • Respond to valid legal requests.
  • Protect our legal rights.
  • Investigate suspected fraud.
  • Protect customers and website security.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and provide a more convenient shopping experience.

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We May Use

Essential Cookies

These cookies support necessary website functions, such as:

  • Shopping cart functionality.
  • Secure checkout.
  • Account authentication.
  • Website security.
  • Session management.

Analytics Cookies

These cookies may help us understand:

  • Website traffic.
  • Visitor interactions.
  • Popular products.
  • Website performance.
  • Shopping behavior.

Functional Cookies

These cookies may remember your preferences, such as language settings or shopping preferences.

Advertising Cookies

If advertising technologies are enabled, these cookies may help measure advertising performance and display relevant advertisements.

Managing Cookies

You can manage or disable certain cookies through your browser settings.

Please note that disabling essential cookies may affect website functionality, including shopping cart and checkout features.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.

5. Data Security

Protecting customer information is important to Shadow Realm Collectibles.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These safeguards may include:

  • Secure HTTPS connections.
  • Access controls for customer information.
  • Secure payment processing services.
  • Account authentication measures.
  • Monitoring for suspicious activities.
  • Appropriate security practices for website administration.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity.

6. Payment Security

Purchases made through our website are processed using the payment methods displayed during checkout.

Payment service providers are responsible for processing payment credentials according to their applicable security standards and policies.

We may receive limited transaction information, such as payment status, transaction references, and billing details, to manage orders and provide customer support.

We do not require customers to send complete credit card information through email.

For your protection, never send credit card numbers, card security codes, or account passwords to our customer support email.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment requirements.
  • Customer service needs.
  • Accounting and tax obligations.
  • Fraud prevention.
  • Legal and regulatory requirements.
  • Dispute resolution.
  • Applicable recordkeeping obligations.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

8. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request information about the personal data we maintain about you.

Right to Correction

You may request correction of inaccurate personal information.

Right to Deletion

You may request deletion of certain personal information, subject to applicable legal exceptions.

Right to Know

You may request information about categories of personal information collected, used, or disclosed.

Right to Opt Out

Where applicable, you may have the right to opt out of certain uses or disclosures of personal information, including qualifying targeted advertising or the sale or sharing of personal information as defined by applicable law.

Right to Non-Discrimination

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

Right to Appeal

Where required by applicable state law, you may have the right to appeal a decision concerning your privacy request.

How to Submit a Privacy Request

To exercise an applicable privacy right, contact:

Email: contactsupport@shadowrealm.shop

Please include:

  • Your name.
  • The email address associated with your account or order.
  • A description of your request.

We may request additional information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

9. California Privacy Rights

Because Shadow Realm Collectibles operates in California, we recognize the importance of applicable California privacy protections.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), when those laws apply to our business and its processing activities.

Depending on applicability, these rights may include:

  • The right to know what personal information is collected.
  • The right to request deletion of personal information.
  • The right to correct inaccurate personal information.
  • The right to opt out of qualifying sales or sharing of personal information.
  • The right to limit certain uses of sensitive personal information.
  • The right to non-discriminatory treatment when exercising privacy rights.

If our data practices involve activities requiring additional notices or opt-out mechanisms under applicable California law, we will provide those mechanisms as required.

California residents may submit privacy inquiries through:

contactsupport@shadowrealm.shop

10. Third-Party Websites and Services

Our website may contain links to external websites, payment providers, shipping carriers, or other third-party services.

These third parties may maintain their own privacy policies and data collection practices.

Shadow Realm Collectibles is not responsible for the privacy practices of independently operated third-party websites.

We encourage customers to review the privacy policies of any third-party services they choose to use.

11. Childrenโ€™s Privacy

Our website is intended for a general audience purchasing hobby boxes, trading cards, and collectible products.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental consent.

If we become aware that we have collected personal information from a child under 13 in circumstances that violate applicable law, we will take appropriate steps to delete that information.

Parents or legal guardians who believe a child has provided personal information to us may contact:

contactsupport@shadowrealm.shop

12. Email Communications

We may send customers emails related to their purchases and interactions with our store.

These communications may include:

  • Order confirmations.
  • Payment confirmations.
  • Shipping notifications.
  • Tracking information.
  • Delivery updates.
  • Return and refund confirmations.
  • Customer service responses.
  • Important account or security notices.

We may also send promotional communications where permitted by law.

Customers can opt out of promotional emails using the unsubscribe instructions included in those messages.

Opting out of marketing emails does not prevent us from sending essential transactional or service-related communications.

13. Do Not Track and Privacy Preferences

Some browsers offer privacy settings or signals intended to communicate preferences about online tracking.

Our response to these signals depends on the technologies used by our website and applicable legal requirements.

Where legally required, we will honor recognized opt-out preference signals for relevant data processing activities.

Customers may also manage certain tracking preferences through available browser settings or website privacy controls.

14. International Data Processing

Shadow Realm Collectibles primarily serves customers located in the United States.

However, some website infrastructure, technology providers, or service providers may process information outside the state or country where a customer resides.

Where personal information is transferred or processed in other jurisdictions, we take reasonable steps to ensure appropriate protections consistent with applicable legal requirements.

15. Business Transfers

If Shadow Realm Collectibles undergoes a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of the transaction.

Any such transfer will be handled in accordance with applicable privacy laws and relevant confidentiality obligations.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business operations.
  • Updates to our website functionality.
  • New services or technologies.
  • Changes in applicable privacy laws.
  • Improvements to our data protection practices.

When changes are made, we will update the โ€œLast Updatedโ€ date at the top of this page.

Material changes will be communicated where required by applicable law.

We encourage customers to review this page periodically.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Shadow Realm Collectibles

Customer Support Email:
contactsupport@shadowrealm.shop

Business Address:
7508 Eastern Ave
Bell Gardens, CA 90201
United States

Website:
www.shadowrealm.shop

We are committed to addressing privacy-related questions and helping customers understand how their information is handled.

Thank you for trusting Shadow Realm Collectibles.

Your privacy matters to us, and we are committed to maintaining a secure, transparent, and trustworthy online shopping experience.