Frequently Asked Questions
General Questions
What is Shadow Realm Collectibles?
Shadow Realm Collectibles is an online store specializing in hobby box cards, trading card products, and collectible card products for customers in the United States.
Where is Shadow Realm Collectibles located?
Our business address is:
Shadow Realm Collectibles
7508 Eastern Ave
Bell Gardens, CA 90201
United States
What country do you ship to?
We currently ship orders within the United States.
Ordering
How do I place an order?
Choose the product you would like to purchase, add it to your cart, proceed to checkout, enter your shipping and billing information, and complete your purchase using an available payment method.
Please review your order carefully before completing checkout.
Will I receive an order confirmation?
After placing an order, you may receive an order confirmation email.
The confirmation means that we have received your order request. Orders remain subject to product availability, payment authorization, and other applicable conditions.
Can I change my order after placing it?
If you need to make a change to an order, contact us as soon as possible at contactsupport@shadowrealm.shop.
We will make reasonable efforts to assist before your order enters fulfillment or is shipped. Changes cannot be guaranteed after an order has been processed or shipped.
Can I cancel my order?
You may request a cancellation by contacting contactsupport@shadowrealm.shop as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before the order has shipped.
Once an order has shipped, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.
Product Availability
Are all products listed on your website in stock?
Product availability can change quickly, particularly for collectible products.
We make reasonable efforts to keep inventory information accurate, but a product appearing as available does not guarantee that it will remain available until your order is processed.
What happens if a product becomes unavailable after I order it?
If we are unable to fulfill an order because a product becomes unavailable, we may contact you regarding the available options.
If we cannot fulfill the order, we may cancel the affected order and issue an applicable refund to the original payment method.
Can you limit the quantity of a product I can purchase?
Yes. Certain collectible products may be subject to quantity limitations.
Quantity limits may be applied when reasonably necessary due to product availability, inventory limitations, or other circumstances.
Shipping
How long does it take to process my order?
Our standard order processing time is 1–2 business days after the order has been successfully placed and payment has been authorized.
Processing time refers to the time required to prepare your order before it is handed to the shipping carrier.
How long does shipping take?
Standard delivery is generally expected within 3–5 business days after shipment.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.
Do you provide tracking information?
When tracking information is available, it may be sent to the email address associated with your order after the order has shipped.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Why hasn’t my tracking information updated?
Tracking information may take some time to become active or update after a package has been handed to the carrier.
If your tracking information appears to be delayed, please allow reasonable time for the carrier’s system to update.
If you need assistance, contact contactsupport@shadowrealm.shop.
What happens if I entered the wrong shipping address?
Contact us as soon as possible at contactsupport@shadowrealm.shop.
We will make reasonable efforts to assist with address corrections before the order ships, but we cannot guarantee that an address can be changed after processing or shipment.
Customers are responsible for providing accurate shipping information.
Pre-Sale Products
Do you sell pre-sale products?
Yes. Some hobby box and collectible products may be offered for pre-sale before their expected release date.
The applicable product listing will provide relevant pre-sale and release information when available.
Are pre-sale release dates guaranteed?
No. Pre-sale release dates are generally estimates and may change due to manufacturer, distributor, production, transportation, or other delays.
An estimated release date should not be considered a guaranteed delivery date.
When will my pre-sale order ship?
Pre-sale orders are generally prepared for shipment after the product becomes available to us.
Once the product is available and your order is ready for fulfillment, our standard processing time of 1–2 business days generally applies.
Standard delivery is generally expected within 3–5 business days after shipment.
Can I cancel a pre-sale order?
Contact us as soon as possible at contactsupport@shadowrealm.shop if you want to request a cancellation.
We will make reasonable efforts to accommodate eligible cancellation requests before the order enters fulfillment.
Returns & Refunds
What is your return window?
Eligible purchases may be returned within 30 calendar days from the date the order is delivered, subject to the requirements of our Return & Refund Policy.
Can I return an opened hobby box or sealed collectible?
Many of our products are sealed collectible products.
To qualify for a standard return, sealed products generally must remain unopened, unused, and factory sealed, with the original packaging intact.
Opened or unsealed collectible products may not be eligible for return unless they arrived damaged, defective, or incorrect.
How do I request a return?
Contact us at:
contactsupport@shadowrealm.shop
Please provide your order number, the product you want to return, the reason for the return, and any relevant photographs if applicable.
Do not send a product back until you receive return instructions from us.
Who pays for return shipping?
For eligible returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.
If the product was incorrectly sent or arrived damaged or defective due to an issue on our part, we will provide appropriate return-shipping instructions.
How long does a refund take?
Once an eligible returned product has been received and inspected, approved refunds are generally processed within 3–5 business days.
Your payment provider or financial institution may require additional time for the funds to appear in your account.
Where will my refund be sent?
Approved refunds are generally issued to the original payment method used for the purchase.
Damaged or Incorrect Orders
What should I do if my order arrives damaged?
Contact us as soon as possible at contactsupport@shadowrealm.shop.
Please provide your order number, a description of the damage, and clear photographs of the product and packaging.
Please keep the product and packaging until we have reviewed the issue and provided further instructions.
What if I received the wrong product?
Contact us at contactsupport@shadowrealm.shop as soon as possible.
Please include your order number and photographs of the product you received when applicable.
We will review the issue and determine the appropriate resolution.
Collectible Products
Are your products factory sealed?
Product condition and packaging information will be provided on the applicable product listing.
Where a product is described as factory sealed, it is intended to be sold in its factory-sealed condition.
Can the packaging or artwork differ from the product image?
Yes. Manufacturers may update packaging, artwork, labeling, or other visual elements.
Product images on our website may differ slightly from the final product due to manufacturer updates, production changes, photography, lighting, or display settings.
How should I store my collectible products?
For best results, keep collectible products in a clean, dry environment away from excessive heat, moisture, and liquids.
Always follow any product-specific storage or safety instructions provided by the manufacturer.
Customer Support
How can I contact Shadow Realm Collectibles?
You can contact our customer support team by email:
contactsupport@shadowrealm.shop
For questions about an existing order, please include your order number so we can assist you more efficiently.
What information should I include when contacting support?
For an existing order, please include:
- Your name
- Order number
- Email address used for the order
- Product name
- A brief description of your request
For damaged or defective products, photographs may also be helpful.
Important Information
For complete information about your purchase, please review our applicable store policies, including our Return & Refund Policy, Shipping Policy, Privacy Policy, Terms of Service, and Pre-Sale Information.
Shadow Realm Collectibles
7508 Eastern Ave
Bell Gardens, CA 90201
United States
Email: contactsupport@shadowrealm.shop
Website: shadowrealm.shop
Shadow Realm Collectibles — Your collection starts here.