At Shadow Realm Collectibles, we want customers to have clear information about the condition of the products they purchase and the support available if an order arrives damaged, defective, or incorrect.

This Warranty & Guarantee Policy applies to products purchased through shadowrealm.shop, subject to the terms and limitations described below.

1. Product Condition

We make reasonable efforts to ensure that products are accurately described on our website.

When a product is described as new or factory sealed, it is intended to be supplied in the condition stated in the applicable product listing.

Because collectible products may be manufactured and packaged by third parties, minor variations in packaging, artwork, printing, or appearance may occur.

These normal variations do not necessarily indicate that a product is defective.

2. Manufacturer Warranties

Certain products may be subject to a manufacturer’s warranty or other manufacturer-provided support.

Where a manufacturer provides a warranty, that warranty is generally provided by the manufacturer and may be subject to the manufacturer’s own terms, conditions, exclusions, and procedures.

Shadow Realm Collectibles does not create or extend a manufacturer’s warranty unless we expressly state otherwise in writing.

Customers should review any warranty information supplied with the product and contact the manufacturer when appropriate.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible at:

contactsupport@shadowrealm.shop

Please provide:

• Your order number
• Product name
• Description of the damage
• Clear photographs of the product
• Clear photographs of the shipping packaging and label, when applicable

Please keep the product and its original packaging until we have reviewed your request and provided further instructions.

After reviewing the circumstances, we will determine the appropriate resolution, which may include a replacement, refund, or other applicable remedy.

4. Defective Products

If you believe a product is defective, please contact us with your order information and a description of the issue.

We may request photographs or additional information to help determine whether the issue is a product defect, normal manufacturing variation, shipping damage, or another condition.

Where appropriate, we may provide a replacement, refund, or other applicable resolution.

5. Incorrect Products

If you receive a product that is different from what you ordered, please contact us as soon as possible.

We will review the order and the product received and work with you to determine the appropriate resolution.

Please provide photographs of the product received when requested.

6. Collectible Products and Factory Seals

Many products sold by Shadow Realm Collectibles are collectible products that may be factory sealed.

If a sealed product is returned under our Return & Refund Policy, it generally must remain unopened, unused, and in its original factory-sealed condition.

Opening, unsealing, altering, or tampering with a sealed collectible product may affect its eligibility for a standard return.

This does not prevent customers from exercising rights that cannot legally be excluded under applicable law.

7. What Is Not Covered

Unless required by applicable law or otherwise expressly stated by us, this policy does not cover:

• Damage caused after delivery by the customer.
• Improper storage or handling.
• Normal wear and tear.
• Alterations or modifications made by the customer.
• Products that have been intentionally damaged or tampered with.
• Opened products that are not eligible for return under our Return & Refund Policy.
• Minor variations in manufacturer packaging, artwork, printing, or appearance that do not constitute a defect.
• Issues caused by improper use or failure to follow manufacturer instructions.

8. Warranty and Return Policy

A warranty claim and a standard return are not necessarily the same thing.

Our standard Return & Refund Policy provides a 30-day return window for eligible products.

For sealed collectible products, standard returns generally require the product to remain unopened, unused, and factory sealed.

For complete information about returns, refunds, return shipping, and eligibility, please review our Return & Refund Policy.

9. Refunds for Approved Claims

If a refund is approved under this policy, it will generally be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 3–5 business days after the applicable return or claim has been approved and any required product has been received and inspected.

Your payment provider or financial institution may require additional time before the funds appear in your account.

10. No Additional Guarantee

Except where expressly stated in writing or required by applicable law, Shadow Realm Collectibles does not provide additional warranties or guarantees beyond those described in our policies and applicable manufacturer warranties.

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or warranties that cannot legally be excluded or limited under applicable law.

11. How to Submit a Claim

To submit a warranty, damage, defect, or incorrect-product claim, contact:

Email: contactsupport@shadowrealm.shop

Please include:

• Your full name
• Order number
• Product name
• Description of the issue
• Photographs or other supporting information when applicable

Do not send a product back unless we provide return instructions.

12. Contact Information

Shadow Realm Collectibles

7508 Eastern Ave
Bell Gardens, CA 90201
United States

Email: contactsupport@shadowrealm.shop

Website: shadowrealm.shop

We appreciate your business and will make reasonable efforts to assist with eligible product issues in accordance with this policy and applicable law.